Emergency Heat Treatments

Customer Safety &
Preparation Checklist

Important: please read before your heat treatment

During treatment, temperatures inside your property may reach 60–65°C. Certain household items can melt, leak, burst, ignite or become damaged when exposed to high temperatures.

All items listed below must be removed from the treatment areas before our technicians arrive.

What we expect rooms to look like

Aerosols & Pressurised Containers

  • •Deodorant and body spray cans
  • •Hairspray and dry shampoo
  • •Spray paint
  • •Air freshener aerosol cans
  • •Insecticide and fly spray cans
  • •Shaving foam aerosol cans
  • •WD-40 and other pressurised sprays
  • •Camping gas canisters and lighter refills
  • •Fire extinguishers (inform our technicians before moving)

Batteries & Electronics

  • •Mobile phones and tablets
  • •Laptops and computers
  • •Power banks
  • •Loose lithium batteries
  • •Rechargeable battery packs
  • •E-cigarettes and vapes
  • •Electric scooters and removable batteries
  • •Cameras and camera batteries
  • •Smartwatches and electronic devices
  • •Remote controls and battery-powered toys
  • •Gaming consoles and controllers

Please inform our technicians about televisions, large appliances or electronics that cannot easily be removed.

Flammable & Hazardous Products

  • •Cigarette lighters and matches
  • •Petrol, diesel and other fuels
  • •Paint thinners and solvents
  • •Nail polish and nail polish remover
  • •Alcohol-based cleaning chemicals
  • •Glue and adhesive products
  • •Flammable liquids and chemicals
  • •Fireworks and other pyrotechnics

Items That May Melt or Become Damaged

  • •Candles and wax melts
  • •Chocolate and sweets
  • •Cosmetics and lipsticks
  • •Creams, lotions and skincare products
  • •Perfumes and aftershaves
  • •Crayons and wax-based art supplies
  • •Vinyl records
  • •DVDs, CDs and valuable media
  • •Photographs and irreplaceable keepsakes
  • •Oil paintings and delicate artwork
  • •Heat-sensitive plastics and ornaments

Medication & Medical Equipment

  • •Prescription medication
  • •Over-the-counter medication
  • •Insulin and temperature-sensitive medication
  • •Inhalers
  • •Medical sprays and pressurised devices
  • •Medical equipment containing batteries
  • •Vitamins and supplements

Pets, Plants & Living Things

  • •All pets removed from the property
  • •Fish tanks and aquatic animals safely relocated
  • •Reptiles and reptile enclosures removed
  • •Houseplants removed
  • •Pet food and heat-sensitive supplies removed

Other Valuable or Sensitive Items

  • •Jewellery containing glued-in stones or delicate materials
  • •Musical instruments
  • •Antiques and fragile collectables
  • •Important documents stored in heat-sensitive sleeves
  • •Valuable leather, suede or delicate belongings discussed with technicians
  • •Any other items marked with maximum storage temperatures below treatment temperatures

Before Our Technicians Arrive

  • •I have checked every room, cupboard and drawer for heat-sensitive items.
  • •I have removed hazardous and pressurised products.
  • •I have informed the technicians about items I cannot remove.
  • •I have arranged for everyone and all pets to leave during treatment.
  • •I understand that additional preparation may be required after the technician's inspection.

Customer Confirmation

DISCLAIMER: If bedbugs are proven to be coming in from neighbouring properties the treatment guarantee is void.

If we arrive on the day and your property is not prepared to the standards of our preparation list or is too cluttered your 20% deposit is not refundable and would have to pay another 20% deposit to confirm future booking

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