Hotel Service

Hotel bed bug heat treatment — same night, no chemicals, room re-rented in the morning

For a hotel, the goal is simple: the affected room (and the rooms around it) need to be empty, treated and back on the sales board before the next check-in — and the guest who complained needs to leave feeling looked-after, not litigious. Our overnight hotel protocol treats a standard room in 4–6 hours with full audit documentation, no chemicals, no smell, no airing-out period, and no loss of inventory beyond the affected night.
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Why hotels choose heat over spray

  • One visit, total kill — including eggs. Sprays need a second visit at 10–14 days, doubling the room's downtime.
  • No chemical residue. The room sells the next night without smell or warning labels.
  • Penetrates the mattress core, headboard joints and sofa frames where sprays cannot reach.
  • Documented temperature evidence — every sensor logs throughout the treatment, giving you defendable proof for the guest, the auditor and the insurer.

Standard hotel protocols

  • Single-room emergency. The complaint room treated overnight. Used when a guest reports a bite and findings are isolated.
  • 5-room protocol. Complaint room + two either side + one above + one below. Industry-standard precaution where findings suggest more than one harbourage.
  • Floor or wing treatment. Where evidence suggests multi-room spread; runs across one or two overnight visits.
  • Pre-opening / refurb treatment. Brand new hotel or property re-opening after refurb — we heat-treat the building empty for total assurance before the first guest arrives.

Discretion as standard

  • Unmarked vans, plain workwear, service-lift loading.
  • Briefed on house cover story before entering public areas.
  • Equipment moved in a single trip where possible.
  • No corridor signage, no chemical smell, no visible PPE in public-facing areas.

Audit documentation

  • RAMS issued in advance.
  • Insurance certificates (£5m PL, £10m EL).
  • Pre-treatment inspection photos.
  • Temperature log from every sensor (sub-30-minute granularity).
  • Post-treatment photos and walk-through with duty manager.
  • Written 6-month guarantee certificate.

Where we treat hotels

Same-night coverage across every London hotel district — Westminster (SW1, W1), Camden (NW1), Southwark (SE1), Tower Hamlets (E1), Bayswater (W2), Paddington (W2), the City (EC1), Kensington (SW7), Hackney (E8) — and across the Home Counties: Watford (WD17), St Albans (AL1), Heathrow/Hounslow corridor, Croydon (CR0), Bromley (BR1), Romford (RM1), Maidstone (ME14), Canterbury (CT1), Guildford (GU1), Kingston upon Thames (KT1), Milton Keynes (MK9) and Cambridge (CB1).

Where we deliver this service

We respond across London and the Home Counties on the same day. Click any location below for postcode-level coverage, response times and pricing for that exact area.

See all areas we cover

Frequently asked questions

Can you treat overnight so the room is rentable in the morning?

Yes. A standard hotel room treats in 4–6 hours including setup and cooldown. We arrive after the room is vacated and you can re-sell it for the next night without taking it offline.

Will other guests notice anything?

No. Unmarked vans, plain workwear, service-lift access, no chemical smells. We brief duty managers on the cover story if guests ask about the corridor.

What about adjacent rooms?

We recommend treating the room itself plus the two rooms either side and the rooms directly above and below, depending on findings. Most groups operate on a 5-room or 9-room protocol — we work to your SOP.

Do you provide documentation for our flag/franchise auditor?

Yes. Written report, temperature logs, photo evidence, RAMS and 6-month written guarantee certificate — formatted to satisfy IHG, Hilton, Marriott, Accor, Best Western, Premier Inn and independent group audit requirements.

Can you handle multi-site portfolios?

Yes. We work with hotel groups across London and the Home Counties on call-off pricing and rapid-response SLAs.

What if a guest threatens to post online?

Acting fast is the single biggest factor in keeping the situation off review sites. Most of our hotel callouts are resolved within hours of the guest's complaint — well before they have time to escalate.

Related guides

Guest complaint tonight? Call now — we'll be there before reception changes shift.

0204 569 0701

7 days a week · Same-day response · Written 6-month guarantee